| We guarantee our craftsmanship against all
manufacturing defects for one year from receipt of your purchase. If a fault is
found within this timeframe we will correct the defect or make a new piece at
no cost to you. Beyond this time any damage to your piece is unlikely to be the
result of a manufacturing defect.
We guarantee our craftsmanship against the
loss of gemstones for six months from receipt of your purchase.
Our warranty does not cover the following:
*General wear and tear
*Accidental damage, for example but not
limited to, stone brakages and/or stone loss after six months, catching a ring
against something, dropping on a hard surface, wearing down of the metal if
worn next to a ring of harder metal
*Loss by the customer or a third party
*Any work post sale that has been carried
out by another jeweler e.g. resizing, re-setting or changing of stones,
engraving. We only guarantee our own workmanship and not that of other
jewellers
*Tarnishing is not a manufacturing fault
but the result of a process called oxidization occurring when the metal is in
contact with chemicals such as soaps, shower gels, hand/body lotions, chlorine
from swimming pools and household cleaning agents
We include a Warranty, Certificate of Authenticity & Jewellery Care Guide Card with every order
If you find a fault at any time please
contact us in the first instance so that we can help you
|
Return to Help Index